Explorer If you have a smaller event and will raise under $10,000 in total for the year or just want to try things out, you can register for free and use the Explorer plan. Connect the auction to Stripe and accept payments online. Does not include chat/email support. Emerald & Diamond Include chat/email support, texting phone number, and an initial messages block. Connect the auction to Stripe and accept payments online. Availability to purchase Auctria Launch or Auctria Assist Emerald Plan max income per year $50,000 Diamond Plan no max income per year

Auctria Launch and Auctria Assist are new customer service options designed for those who want help setting up the logistics within the Auctria platform. These are great options to free up your time to work on other important details.

On the Explorer plan, bidders will see an error if their bid or donation goes over the limit. For paid plans, if your event income goes above the $ limit, then you'll be notified and can either upgrade the account or reduce the income recorded. However, don't worry if this happens during an event, nothing happens immediately: if the auction stays above the limit for more than 72 hours, the account will be bumped down to an 'Explorer' account until it is upgraded or the bids reduced.

Any income recorded from bidders counts towards the $ limit -- winning bids, purchases or donations.

No -- our only fees are the annual license fee. If you use the optional integrated credit card processing there is small processing fee from Auctria. The credit card processor has its own fees that are direct to them. Emerald & Diamond plans include texting feature: a dedicated phone number and up to 1,000 or 3,000 initial texts. Additional texts are available for purchase ($25.00\1,000 additional texts).

We don't charge you a percentage of what your event raises; our license fee is a fixed price upfront cost. The only additional costs are associated with processing credit cards through the site and the optional texting features.

Team members are the people (identified by an email address) that are able to sign in to the Auctria site and help run your auction. Team members can add items, bidders, bids, etc. You may call them administrators or admins for short.

There is NO limit to the number of items. The Explorer plan is limited to 250 Bidders. The Emerald plan is limited to 750 Bidders. The Diamond plan is limited to 1000 Bidders. If you plan on having more than 1000 bidders, email us for assistance.

Email support is included with the Emerald and Diamond Plan. Email support is not included with the Explorer Plan. All plans have access to Auctria's extensive User Guide, which includes step-by-step instructions, screenshots and videos for more complex uses. In addition, all previous webinars are available for playback. Our Auctria community, FB Group Auction Team Talk, is another resource. We welcome all auction teams to connect with each other there.

Auctria Launch can be purchased alongside the Emerald or Diamond Plan. Auctria Launch provides an assisted set-up for your event and ensures it runs as smoothly and successfully as possible. It takes the set-up work off your to-do list. During a scheduled discovery call, our specialist will ask you all the pertinent questions about your event and then set it all up for you. Our dedicated team will put together the fundraising event on the Auctria platform, including your event website, so you get more free time. Auctria Launch includes: Scheduled discovery call with our event experts and your team Event set-up (including tickets & sponsorships) Website set-up (using your graphics & assets) Item import Review/training call Event night phone support Auctria Launch is an add-on for $400\event to help your fundraiser lift-off and soar.

Auctria Assist can be purchased alongside the Emerald or Diamond Plan. This is an optional purchase and can be purchased at any time. Auctria Assist lets you schedule a session with an Auctria specialist for a more in-depth personalized consultation or training for you and your auction team. Auctria Assist is a scheduled session with an Auctria specialist for $100 per 45 min call.

No -- all the credit card processing features are optional. However, to take full advantage of the streamlined features, we suggest using one of our providers: Stripe.com or Authorize.Net. You can use other credit card services or terminals alongside our site and record the payments the same way you would cash or check payments.

Yes -- your credit card information is managed securely on our behalf by Stripe, a globally trusted payments company that has been certified a PCI Service Provider Level 1.

No -- we will not automatically bill you for each year's license. You will need to re-enter payment details to renew your license.

If the license expires, the account will revert to an 'Explorer' license, and you'll be subject to those limits. No data will be deleted though, and you can renew at any time.

Our prices are listed in USD for all customers, with the exception of Canadians. In Canada, the same price is charged in CAD, but customers also have to pay HST.

A number of currencies are supported, including USD, CAD, EUR, AUD & JPY. The $ limit will be translated into an equivalent amount in your local currency.