Credit Card Processing
Auctria offers integrated credit card processing to enable you to easily:
- Allow bidders to pay for event tickets and items online
- Capture credit card information during registration and charge them later
- Process credit card payments directly during checkout
In either case your organization opens an account with one of these payment processors and transactions are processed directly through your own account, with the proceeds being deposited by the payment processor to your bank account.
Auctria does not handle the actual funds or need details of your bank account.
Since 1996, Authorize.Net has been the preferred payment gateway for merchants and developers. Over 440,000 merchants trust their secure and reliable platform for accepting payments online or anywhere. Their additional services include fraud tools, recurring billing, secure data storage and a free mobile point-of-sale application. Now offering 24/7 award-winning support.
Is this secure?
Yes. The credit card numbers you enter are always transmitted over an encrypted connection to the Stripe.com or Authorize.net servers. They handle the security requirements around card number storage and the credit card numbers are never even seen by our servers.
What are the fees for credit cards?
Auctria's processing fees depend on your license level and vary from 0.2% to 0.5% on top of the normal payment processor fees. For more details of the associated costs see credit card costs
How do I get the money?
When using Stripe, the processing of the charges and the transfer of the proceeds is handled through Stripe. we are not directly involved in the flow of funds. As part of setting your Stripe account you will need to provide them with bank account details that specify where the funds should be deposited. Stripe's policy is to transfer funds 2 business days after the charge has been made and it usually takes a day or two after that for the funds to appear in your bank account, though the initial few transfers may take a few days longer as a security measure.
When using Authorize.Net the details depend on your connected merchant account.
Can I capture a credit card during registration and charge the bidder later?
Yes. You can register a card against a bidder and then later process a charge against the card without reentering the number.
Can I process checkout as a batch?
Yes. If you have registered credit cards against bidders then you can checkout all your bidders at once using the batch checkout feature which will charge their cards and record the payments.
What about refunds?
If you need to refund a charge you can do that directly from Auctria. Our processing fees associated with the charge will be refunded, the processor's fees would depend on your agreement with them.
Is credit card processing available offline?
No. You must be using the web site directly to process charges, they can not be done through the offline client.
What should I use to swipe cards?
See our page on credit card readers for details on what we support.
I have an existing credit card processor - can I use them?
If you can connect your existing card processor to an Authorize.Net account then you can charge cards that way.
Alternatively, you can process charges through your existing processor, and record the payments on our site the same as if the bidder had paid with cash or check (and there are no additional fees for this). But the process will not be as integrated as doing everything through one application.
If am based in the UK, can I accept payments?
Yes. Stripe.com and Authorize.Net are available in the UK in addition to the US and Canada.
If am based in the 'country X', can I accept payments?
Maybe. Please contact us for more information.
Can you explain the credit card fees in more detail?
There is a more detailed page in the user guide under credit card costs.
Do you have support for PayPal?
Not at this time.